Enghouse Interactive
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Senior Software Engineer · AI/ML R&D
- Lead LLM R&D — benchmark closed and open-source models (Gemini, GPT, Llama, Mistral, DeepSeek) on Vertex AI, Azure, AWS and locally via Ollama/vLLM, cutting model costs 50–60% across several use cases.
- Build agentic assistants and RAG pipelines that give customer service agents accurate, context-aware answers from knowledge bases.
- Designed unit and end-to-end tests plus an automated evaluation framework for LLM services; set up Jenkins CI/CD across GCP, Azure and AWS.
- Built pose-estimation patient fall detection deployed on Jetson edge devices in hospital rooms.
- Lead a two-person ML team, build internal AI tools for the engineering org and run workshops on responsible AI usage.